Privacy Policy

Effective as of July 12, 2024

This Privacy Policy describes how Spawn Tools LLC ("Spawn","we","us" or "our") processes personal information through our website, services, mobile application, social media pages, marketing activities, live events and other activities described in this Privacy Policy (collectively, the "Service"). Spawn may provide additional or supplemental privacy policies to individuals for specific products or services that we offer at the time we collect personal information.

Spawn provides a set of advanced tools and services for creating, editing, and generating 3D content. In certain cases, we process your personal information on behalf of our business customers or their affiliates ("Customers"). Our processing of this personal information is at the direction of Customers and subject to our agreements with them. This Privacy Policy does not apply to such processing. If you have a question about how this information is processed, contact the Customer.

Table of Contents

1. Personal information we collect

1.1 Information you provide to us

  • Account Information: When you create a Spawn account, we collect your name, email address, password, and any other information you choose to provide during the registration process. This may include your date of birth, country of residence, and preferred language.
  • Profile Information: You may choose to provide additional information such as a profile picture, bio, location, professional title, company name, or links to your social media accounts. This information helps personalize your experience and allows other users to learn more about you if you choose to make your profile public.
  • Content: Any content you create, upload, or generate using the Spawn Platform, including 3D models, textures, animations, images, videos, audio files, and text. This also includes metadata associated with the content, such as creation date, file size, and any tags or descriptions you add.
  • Communication Data: Information you provide when contacting our support team, participating in our community forums, or interacting with us through social media. This includes the content of your messages, any attachments you send, and information about when and how you contacted us.
  • Payment Information: If you make a purchase, we collect payment details, which are processed by our secure payment providers. This may include your name, billing address, credit card information, or other financial information necessary to complete the transaction. We do not store full credit card numbers on our servers.
  • Survey and Feedback Data: Information you provide when participating in surveys, beta testing, or providing feedback on our products and services. This may include your opinions, experiences, and suggestions for improvement.
  • Marketing Preferences: Your choices regarding receiving marketing communications from us, including email preferences and interests you've indicated.

1.2 Information we collect automatically

  • Usage Data: We collect information about how you use the Spawn Platform, including:
    • The features and tools you use within our service
    • The types of content you create, edit, or interact with
    • Your interactions with other users, such as collaborations or sharing content
    • The frequency and duration of your use of our service
    • Your engagement with tutorials, help documentation, and support resources
    • Performance data related to rendering and processing of 3D content
  • Device Information: We collect information about the devices you use to access the Spawn Platform, including:
    • Hardware model and specifications (e.g., CPU, GPU, RAM)
    • Operating system and version
    • Unique device identifiers
    • Mobile network information
    • Browser type and version
    • Plug-ins and add-ons
    • Screen resolution and color depth
    • Device orientation
    • General location information (e.g., city or country, derived from IP address)
  • Log Data: Our servers automatically record information when you use the Spawn Platform, including:
    • IP address
    • Access times and dates
    • Pages or features viewed
    • Actions taken within the service
    • Search terms used
    • Links clicked
    • Referring and exit pages
    • Session duration
    • Error logs and crash reports
  • Cookies and Similar Technologies: We use cookies, pixel tags, local storage, and similar technologies to collect information about your interactions with our Service. This includes:
    • Session cookies for maintaining your login state
    • Persistent cookies for remembering your preferences
    • Analytics cookies to understand how you use our service
    • Advertising cookies for delivering relevant ads (if applicable)
    • Local storage for caching content and improving performance
    For more information, please see our detailed Cookie Policy.

1.3 Information we receive from third parties

  • Social Media Platforms: If you choose to link your Spawn account with a social media account, we may receive certain information from that platform, such as:
    • Your profile information (e.g., name, profile picture, email)
    • Friend or connection list
    • Interests and likes
    • Public posts or comments
  • Business Partners: We may receive information about you from our business partners, such as:
    • Marketing and advertising partners
    • Analytics providers
    • Customer service providers
    • Payment processors
  • Public Sources: We may collect information about you from publicly available sources to supplement the information we collect directly from you. This may include:
    • Professional profiles on websites like LinkedIn
    • Public social media posts
    • News articles or press releases
    • Government databases or records

2. How we use information about you

We use the information we collect for various purposes, including:

  • Providing and Improving the Service:
    • To operate, maintain, and enhance our Service
    • To personalize your experience and tailor content to your interests
    • To develop new features, products, and services
    • To process transactions and fulfill orders
    • To provide customer support and respond to your inquiries
    • To monitor and analyze usage patterns and trends
    • To debug and fix issues in our Service
  • Communication:
    • To send administrative messages about your account or the Service
    • To provide updates about new features or products
    • To send newsletters or promotional materials (with your consent where required)
    • To respond to your comments, questions, and requests
    • To conduct surveys and collect feedback
  • Marketing and Advertising:
    • To deliver targeted advertising based on your interests and interactions
    • To measure the effectiveness of our marketing campaigns
    • To invite you to events or webinars that may be of interest
    • To create lookalike audiences for marketing purposes
  • Analytics and Research:
    • To conduct data analysis and research on our users' demographics, interests, and behavior
    • To generate aggregated, non-identifying reports on user trends
    • To test and evaluate new features or products
    • To benchmark our service against industry standards
  • Security and Fraud Prevention:
    • To detect, prevent, and address fraud, security breaches, and other potentially illegal activities
    • To enforce our Terms of Service and other usage policies
    • To verify your identity and prevent unauthorized access to your account
    • To monitor and protect our infrastructure against attacks or misuse
  • Legal Compliance:
    • To comply with applicable laws, regulations, and legal processes
    • To respond to lawful requests from public authorities
    • To protect our rights, privacy, safety, or property
    • To enforce contractual obligations

11. How to contact us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us using the following information:

Spawn Tools LLC

Attention: Privacy Officer

Address: Sherman Street, Denver, CO 80203

Email: privacy@spawn.com

Phone: +1 (555) 123-4567

For urgent matters or to exercise your data rights, you can also reach out to our dedicated privacy team at datarights@spawn.com.

We will make every effort to respond to your inquiry promptly and address your concerns thoroughly.