Refund Policy

At Spawn, we aim to provide high-quality AI-powered tools for 3D asset generation and game development. This refund policy outlines the terms and conditions for refunds across our service tiers.

Table of Contents

• 1. Subscription Tiers and Refund Eligibility
• 2. Refund Request Process
• 3. Non-Refundable Items
• 4. Proration and Calculations
• 5. Special Circumstances
• 6. Changes to Policy
• 7. Contact Information

1. Subscription Tiers and Refund Eligibility

Basic Plan ($15/mo)

• AI Generated Assets: Refundable only for unused assets within the monthly quota (25 assets/month)
• Text-to-Game Conversions: Non-refundable once initiated (limit 3 conversions)
• Basic Game Engine Integration: Non-refundable once access is granted
• Asset Customization Tools: Non-refundable once accessed
• Basic Animations: Non-refundable once generated

Standard Plan ($69/mo)

• AI Generated Assets: Refundable only for unused assets within the monthly quota (500 assets/month)
• Decentralized AI Agents: Non-refundable once deployed (limit 3 agents)
• Text-to-Game Conversions: Non-refundable once initiated (limit 15 conversions)
• Advanced Game Engine Integration: Non-refundable once access is granted
• Advanced Animations: Non-refundable once generated
• API Access: Prorated refund available for unused period

Pro Plan ($119/mo)

• AI Generated Assets: Refundable only for unused assets within the monthly quota (1500 assets/month)
• Decentralized AI Agents: Non-refundable once deployed (limit 10 agents)
• Text-to-Game Conversions: Non-refundable once initiated (limit 50+ conversions)
• Multi-platform Deployment: Prorated refund available for unused period
• VIP Support: Non-refundable
• Commercial Ownership Rights: Non-refundable once granted
• Web3 MMO Platform Access: Prorated refund for unused period

Max Plan ($179/mo)

• AI Generated Assets: Refundable only for unused assets within the monthly quota (2500 assets/month)
• Decentralized AI Agents: Non-refundable once deployed (limit 25 agents)
• Text-to-Game Conversions: Non-refundable once initiated (limit 100+ conversions)
• Enterprise Features: Prorated refund for unused period
• Dedicated Account Manager: Non-refundable
• Custom Integration Services: Non-refundable once work has begun
• NFT Integration: Prorated refund for unused period
• Marketing Support: Non-refundable once services are rendered

2. Refund Request Process

Timeframe for refund requests:

• Monthly Plans: 7 days of purchase/renewal
• Annual Plans: 30 days of purchase

How to request a refund:

• Email: support@spawntools.ai
• Include: Account email, subscription tier, and reason for refund

Processing time:

• Review: 2-3 business days
• Refund Processing: 5-10 business days

3. Non-Refundable Items

The following items are non-refundable across all tiers:

• Used or downloaded AI-generated assets
• Completed text-to-game conversions
• Generated animations
• Deployed AI agents
• API calls made
• Support services rendered
• Custom integration work performed

4. Proration and Calculations

• Unused service period: Prorated refund based on remaining days
• Annual subscriptions: 20% yearly discount will be deducted from refund amount
• Usage-based features: Deducted from refund amount at standard rates

5. Special Circumstances

Refunds may be considered outside standard policy for:

• Service outages exceeding 24 hours
• Critical technical issues preventing service use
• Billing errors

6. Changes to Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website.

7. Contact Information

For refund requests or questions:

Email: support@spawntools.ai

Phone: +1 (555) 123-4567

Hours: Monday-Friday, 9 AM - 5 PM MST